{"id":10671,"date":"2024-01-03T07:28:21","date_gmt":"2024-01-03T07:28:21","guid":{"rendered":"https:\/\/www.sbilhbank.com.kh\/?page_id=10671"},"modified":"2024-09-03T02:09:25","modified_gmt":"2024-09-03T02:09:25","slug":"customer-complaint-form","status":"publish","type":"page","link":"https:\/\/www.sbilhbank.com.kh\/en\/about-03\/customer-complaint-form\/","title":{"rendered":"Customer Complaint Form"},"content":{"rendered":"
\t
\n\t\t
\n\t\t\t
\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/div><\/div><\/div><\/div>
<\/div><\/div><\/div><\/div><\/div>
\n\t\t
\n\t\tComplaint Resolution Process\t<\/h5>\n\t<\/div><\/div><\/div><\/div><\/div>
\n\t
\n\t\t
\n\t\t\t

Step 1:<\/strong> Verbal Complaint<\/strong><\/p>\n

If we didn\u2019t meet your expectations while serving you, please contact us through one of the following channels:<\/p>\n

1. Visit our nearest branches and drop a complaint with SBI LY HOUR BANK\u2019s staff or user scan QR Code<\/strong>\u200b<\/strong>.<\/p>\n

Call our hotline number (Call Center):\u200b<\/strong> 023 980 888 \/ 093 671 111<\/strong><\/p>\n

3. Chat with us on \u200b<\/strong>Facebook<\/strong><\/a> Page<\/strong> and<\/strong> Telegram<\/strong><\/a> Channel<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

\n\t\t
\n\t\t\t

 <\/p>\n

Step 2: Writing Complaint<\/strong><\/p>\n

\u200b<\/strong>\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0\u00a0 <\/strong>If your complaint has not been resolved, and you still dissatisfied, you can submit a formal complaint as below and click submit or visit your nearest branch to drop writing complaint.<\/strong>.<\/p>\n

You can also file a complaint in writing : info@sbilhbank.com.kh,<\/strong><\/a><\/p>\n

*** All complaints received; we will be resolved within 2 working days at the latest. In case of any serious financial, systemic or legal issues, we will investigate the complaint within a maximum of 30 calendar days after the date of receipt of the complaint. And notify the client of the solution after the investigation is completed.<\/p>\n\n\t\t<\/div>\n\t<\/div>\n\n\t

\n\t\t
\n\t\t\t

 <\/p>\n

We welcome you and take care of your problems at any time!<\/p>\n

Customer Complaint and Dissatisfaction Form<\/strong><\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div>