{"id":8811,"date":"2022-10-13T03:31:06","date_gmt":"2022-10-13T03:31:06","guid":{"rendered":"https:\/\/www.sbilhbank.com.kh\/?page_id=8811"},"modified":"2022-10-13T03:44:39","modified_gmt":"2022-10-13T03:44:39","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/www.sbilhbank.com.kh\/en\/faqs-2\/","title":{"rendered":"FAQs"},"content":{"rendered":"
\n\t\t

\n\t\tFAQs\t<\/h3>\n\t<\/div>
<\/span><\/div><\/div><\/div><\/div><\/div>

1.What is Bakong Wallet?<\/h4><\/i><\/div>

Answer: Bakong wallet refers to the account that you created on Bakong Mobile app with your preferred bank and it has 2 currencies (KHR\/USD).<\/p>\n<\/div><\/div>

2.What is KHQR?<\/h4><\/i><\/div>

Answer: KHQR is a standardization of QR Code that will promote wider use of mobile retail payments in Cambodia. By prescribing a KHQR (1 QR for all), a single KHQR Code can accept payments via different payment service operators (members of KHQR\/Bakong).<\/p>\n<\/div><\/div>

3.What is the difference between Bakong and KHQR?<\/h4><\/i><\/div>

Answer: Bakong is a service use to transfer from SBILH MB to Wallet or to Others Local Bank and with KHQR, you can directly scan and pay to any banks which is members of KHQR without input account number of receivers.<\/p>\n<\/div><\/div>

4.How many customers type of Bakong are there? What is their limits amount?<\/h4><\/i><\/div>

Answer: Please see the table below<\/p>\n\n\n\n\n\n\n
No<\/strong><\/td>\nType of customers<\/strong><\/td>\nLimited Amount<\/strong><\/td>\n<\/tr>\n
1<\/td>\nBasic Customer<\/td>\n\u2264 USD 500 and KHR 2,000,000<\/td>\n<\/tr>\n
2<\/td>\nPartial KYC<\/td>\n\u2264 USD 3,000 and KHR 12,000,000<\/td>\n<\/tr>\n
3<\/td>\nFull KYC<\/td>\n\u2264 USD 10,000 and KHR 40,000,000<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>

5.I have Bakong Wallet but under other banks, can I cash-in\/cash-out at SBILH Bank Branches? <\/h4><\/i><\/div>

5.I have Bakong Wallet but under other banks, can I cash-in\/cash-out at SBILH Bank Branches?<\/p>\n\n\n\n\n\n\n\n\n
Branch<\/strong><\/td>\nAddress<\/strong><\/td>\n<\/tr>\n
Chamkar Mon<\/td>\nBuilding 118, Street Preah Norodom, Sangkat Tonle Basak, Khan Chamkar Mon<\/td>\n<\/tr>\n
Chrouy Changvar<\/td>\nNo F06, National Road No 6A, Sangkat Preaek Lieb, Khan Chraoy Chongvar<\/td>\n<\/tr>\n
7 Makara<\/td>\nBuilding 219, Street128&169, Sangkat Mittapheap, Khan 7 Makara, Phnom Penh<\/td>\n<\/tr>\n
Tuol Kork<\/td>\nN 85-86-87-88, Kim II Sung Blvd (289), Sangkat Boeng Kak 2, Khan Tuol Kouk<\/td>\n<\/tr>\n
Chbar Ampov (2)<\/td>\nNo 25, National Road No 1, Phum Daeum Ampil, Sangkat Chhbar Ampov Ti Muoy, Khan Chbar Ampov<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div><\/div>

6. Answer: Yes, please visit SBILH Bank 5 Branches below: <\/h4><\/i><\/div>

Answer: On Bakong, you can conduct financial service as following<\/p>\n

    \n
  • \u2022Send and Receive from Bakong Wallet to Bakong Wallet<\/li>\n
  • \u2022Send and Receive from Bakong Wallet to SBILH MB<\/li>\n
  • \u2022Send and Receive from Others Local Banks<\/li>\n
  • \u2022Cash-in\/Cash-out from Bakong Wallet<\/li>\n
  • \u2022Make payment by using QR Code<\/li>\n<\/ul>\n<\/div><\/div>

    7.I want to increase my Bakong limit from USD 500 to USD 3,000, what should I do? <\/h4><\/i><\/div>

    Answer: Please contact to our call center 023 980 888 or you can do it by yourself on Bakong Mobile App following the instruction below:<\/p>\n

      \n
    • Launch the \u201cSBI Ly Hour Bank\u201d mobile app<\/li>\n
    • Log in with valid credentials (PIN or Biometrics)<\/li>\n
    • \u2022Go to \u201cSetting\u201d<\/li>\n
    • \u2022Select on \u201cVerify account and raise the limit\u201d<\/li>\n
    • \u2022You will see \u201cDo you want to increase your transaction limit\u201d<\/li>\n
    • \u2022Click on \u201cYes, please\u201d<\/li>\n
    • \u2022Then confirm \u201cOK\u201d<\/li>\n
    • \u2022The request increase limit is successfully sent<\/li>\n
    • \u2022You request will be review and approve by SBILH Bank in the next day<\/li>\n<\/ul>\n<\/div><\/div>

      8.I want to increase my Bakong limit from USD 3,000 to USD 10,000, what should I do?<\/h4><\/i><\/div>

      Answer: Yes, you can but please visit our SBILH Bank 5 branches below:<\/p>\n

        \n
      • Chamkar Mon<\/li>\n
      • Chrouy Changvar<\/li>\n
      • 7 Makara<\/li>\n
      • Tuol Kork<\/li>\n
      • Chbar Ampov (2)<\/li>\n<\/ul>\n<\/div><\/div>

        9.What should I do if I forgot my passcode or recovery QR code?<\/h4><\/i><\/div>

        Answer: If you still have access to the app and remember the pin code, you can change your passcode or recovery QR code by yourself by go to \u201cSetting\u201d and \u201cCreate new recovery QR code\u201d. If you don\u2019t have access to the forgot the pin code, please visit SBILH Bank 5 branches (Chamkar Mon, Chrouy Chongva, 7 Makara, Toul Kork, Chbar Ompov 2).<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div>

        <\/div><\/div><\/div><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"\u179f\u17c6\u178e\u17bd\u179a\u1785\u1798\u17d2\u179b\u17be\u1799 \u17e1. \u178f\u17be\u17a2\u17d2\u179c\u17b8\u1791\u17c5\u1787\u17b6\u1782\u178e\u1793\u17b8\u1794\u17b6\u1782\u1784?\u1785\u1798\u17d2\u179b\u17be\u1799: \u1782\u178e\u1793\u17b8\u1794\u17b6\u1782\u1784\u179f\u17c6\u178a\u17c5\u179b\u17be\u1782\u178e\u1793\u17b8\u178a\u17c2\u179b\u17a2\u17d2\u1793\u1780\u1794\u17b6\u1793\u1794\u1784\u17d2\u1780\u17be\u178f\u1793\u17c5\u179b\u17be\u1780\u1798\u17d2\u1798\u179c\u17b7\u1792\u17b8 Bakong Mobile \u1787\u17b6\u1798\u17bd\u1799\u1792\u1793\u17b6\u1782\u17b6\u179a\u178a\u17c2\u179b\u17a2\u17d2\u1793\u1780\u1796\u17c1\u1789\u1785\u17b7\u178f\u17d2\u178f \u17a0\u17be\u1799\u1798\u17b6\u1793\u179a\u17bc\u1794\u17b7\u1799\u1794\u17d0\u178e\u17d2\u178e\u17e2\u1794\u17d2\u179a\u1797\u17c1\u1791 (\u178a\u17bb\u179b\u17d2\u179b\u17b6\u179a\u1793\u17b7\u1784\u179a\u17c0\u179b) \u17d4 \u17e2. 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