Step 1: Verbal Complaint

If we didn’t meet your expectations while serving you, please contact us through one of the following channels:

1. Visit our nearest branches and drop a complaint with SBI LY HOUR BANK’s staff or user scan QR Code​.

Call our hotline number (Call Center):​ 023 980 888 / 093 671 111

3. Chat with us on ​Facebook Page and Telegram Channel

Step 2: Writing Complaint

​          If your complaint has not been resolved, and you still dissatisfied, you can submit a formal complaint as below and click submit or visit your nearest branch to drop writing complaint..

You can also file a complaint in writing : [email protected],

*** All complaints received; we will be resolved within 2 working days at the latest. In case of any serious financial, systemic or legal issues, we will investigate the complaint within a maximum of 30 calendar days after the date of receipt of the complaint. And notify the client of the solution after the investigation is completed.

We welcome you and take care of your problems at any time!

Customer Complaint and Dissatisfaction Form

If you do not enter your Name,​ Address​ phone number, or email clearly.This claim will be considered null and void.